This policy sets out:
(A) the information we collect about you when you visit our website, use our products or services, or otherwise interact with us;
(B) how we use, share, store, and secure the information; and
(C) how you may access and control the information.
In this policy, “Grasland” or “we” refers to Caseus Ltd of 15/F, OTB Building, 160 Gloucester
Road, Wanchai, Hong Kong and “Platform” means our website at www.grasland.hk/ www.grasland.sg.
In this policy, “personal information” refers to any data, information, or combination of data
and information that is provided by you to us, or through your use of our products or services,
that relates to an identifiable individual.
1 What information we collect about you
1.1 We collect the following types of information about you:
(a) account and profile information that you provide when you register for an account or sign up for our products or services (collectively, “Account Data”);
(b) information you provide through support channels, for example when you report a problem to us or interact with our support team, including any contact information, documentation, or screenshots (collectively, “Support Data”);
(c) communication, marketing, and other preferences that you set when you set up your account or profile, or when you participate in a survey or a questionnaire that we send you (collectively, “Preference Data”);
(d) information about your device or connection, for example ____________ and information we collect through cookies and other data collection technologies (please read our Cookies Policy for details) (collectively, “Technical Data”); and
(e) Information about your use of or visit to our Platform, for
example ____________ (collectively, “Usage Data”).
1.2 We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including:
1.3 We do not collect sensitive data or special category data about you. This includes details about your race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, or sexual orientation.
2 How we use information we collect
2.1 We only use your personal information where the law allows us to. We use your
personal information only where:
(a) we need to perform the contract we have entered into (or are about to enter into) with you, including to operate our products or services, to provide customer support and personalised features, and to protect the safety and security of our Platform;
(b) it satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development,and in order to protect our legal rights and interests
(c) you've given us consent to do so for a specific purpose, for example we may send you direct marketing materials or publish your information as part of our testimonials or customer stories to promote our products or services with your permission; or
(d) we need to comply with a legal or regulatory obligation.
2.2 If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw your consent any time by contacting us (please refer to paragraph 8 for contact information), but please note this will not affect any use of your information that has already taken place.
2.3 We do not share your personal information with any company outside our group for marketing purpose, unless with your express specific consent to do so.
2.4 For visitors to or users of our Platform who are located in the European Union, we have set out our legal bases for processing your information in the Legal Bases Table at the end of this policy.
3 How we share information we collect
3.1 We may share personal information on aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our products and services.
3.2 If you use any third-party software in connection with our products or services, for example any third-party software that our Platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software.